01
Understand & advise
We learn how your business actually runs, then tell you straight what needs fixing and in what order.
- Whole-business discovery & roadmap
- Australian compliance & structure
- Staff-management guidance (general — not HR)
- Training
Services
Ops and IT, one partner.
Six areas that overlap and reinforce each other. Most clients start with one and add the rest as their business grows — there's no need to take the whole menu on day one.
02
Processes & systems
The documented way your business runs, so it stops living in one person's head.
- Policies & procedures
- Accounting & invoicing setup
- Business processes
03
IT & infrastructure
The technology layer, set up properly and maintained so it doesn't become your job.
- PCs, devices & software
- Microsoft 365, domains & email
- Websites (build & maintain)
- Phone systems (MAXO)
- Monitoring & management (NinjaOne / Action1)
04
Front desk & admin
The day-to-day admin that quietly eats your time, off your plate.
- Helpdesk
- Email, portals & chasing
- General admin work
05
Ongoing support
Keep it all running, with a real person on the other end when something needs sorting.
- Monitoring & helpdesk
- Auto-triage, 24/7
- On-call Tue–Thu, 9–4
06
Automation & custom AI
The moat. Repetitive work becomes something that just happens — all week, without you.
- Connectors — link your systems
- AI employees — read, decide, do
- Custom AI chat — trained on your business
Automation & custom AI
Three levels of "it just runs".
Start where it hurts. Add more as the wins stack up.
Level 1
Connectors
The plumbing: Xero, Tradify, Microsoft 365 linked so "when A happens, do B". No AI — just the busywork removed.
Level 2
AI employees
Plumbing plus a brain — an assistant that reads, decides, drafts and does the routine work.
Level 3
Custom AI chat
A bespoke AI trained on your business — its rules, skills and memory — that learns and grows with you.
Retainers
One monthly plan, sized to you.
Every tier is month to month. Move up as you grow, no lock-in.
Solo
$250/month
One person
- Monitoring & patching
- Backup & recovery
- M365 / email upkeep
- Limited remote helpdesk
Most popular
Keep it running
$450/month
Up to 3 people
- Everything in Solo
- About 2 support hours
- Per-person add-ons
Grow
$950/month
Up to 8 people
- Everything in Keep it running
- Policies & procedures
- Process upkeep
- Quarterly check-in
Partner
$1,750/month
Up to 15 people
- Everything in Grow
- Fractional COO
- Custom automations
- Security & cyber-readiness
Where every plan starts: a free meet-and-greet, then a $250 quick assessment or a $750 full sit-down day — both credited back if you sign up.
How we start
Three steps. No surprises.
Step 01
Meet & greet
A free first conversation to see if it's a fit.
Step 02
Sit-down day
A booked deep dive into your business, out of which comes the plan.
Step 03
Build & run
We do the work, document it, and keep it running from there.
Not sure where to start?
Tell us what's not working.
The first conversation is free. We'll listen, ask questions, and tell you honestly what you do and don't need.
Get in touch