For small business
Just starting out? Start properly.
Most small businesses inherit their IT — a mailbox here, a cloud drive there, a laptop someone bought on sale. It works until it doesn't. We help you set it up properly from day one, or untangle it later without the drama.
We set it up for you
Eight things we set up and configure for you.
You don't have to do any of this yourself. We set each one up, configure it, and hand it over ready to use — in this order, one step at a time.
-
01
A proper business email address
@yourbusiness.com, not @gmail. Sets you up for legitimacy, security, and ownership of your customer data.
Week 1 -
02
A domain name you own
The bit after the @ in your email. You should own it — not your web designer, not your hosting provider.
Week 1 -
03
Cloud file storage with permissions
SharePoint, OneDrive, or Google Drive — set up so your files survive a dead laptop and only the right people can see them.
Week 2 -
04
Multi-factor authentication on everything
The single biggest security upgrade you can make. It takes minutes to switch on and stops most account takeovers outright.
Week 2 -
05
A password manager
Stop reusing passwords, stop keeping them in a notebook. One tool, used properly, fixes both problems.
Week 3 -
06
Backups you've actually tested
An untested backup is a hope, not a backup. We make sure yours restores before you ever need it to.
Month 1 -
07
Device security & updates
Laptops, phones, tablets — patched, encrypted, and able to be wiped remotely if one goes missing.
Month 1 -
08
A written process for staff joining and leaving
When someone starts, what do they get? When they leave, what gets switched off? Most breaches happen in this gap.
Month 2
Already overwhelmed? That's normal, and it's fine. We'll work through this with you one item at a time — no pressure, no judgment. Send us a message →
Plain-English glossary
Jargon, translated.
The IT terms most people quietly pretend to understand. You don't have to.
- MFA also called 2FA
- The extra code your phone gives you when you log in. Annoying for two seconds, worth it forever. Turn it on everywhere.
- Endpoint any device that connects
- A laptop, phone, or tablet. "Endpoint security" is just making sure those devices aren't an easy way in for attackers.
- Cloud someone else's computer
- Software and storage you reach over the internet instead of installing locally. Microsoft 365, Google Workspace, Xero — all cloud.
- SSO single sign-on
- One login that gets you into all your tools. Less password chaos, and better security when it's set up properly.
- Phishing scam emails
- Fake emails pretending to be your bank, a supplier, or your boss, trying to get you to click or pay. Worth training your team on.
- Ransomware files held hostage
- Software that locks your files and demands payment to unlock them. Backups, MFA, and patching are how you avoid the conversation.
- Entra ID used to be called Azure AD
- Microsoft's identity system — the list of who works at your business and what they're allowed to open. Foundational to Microsoft 365.
- Intune device manager
- Microsoft's tool for managing your team's laptops and phones from one place: push settings, install apps, wipe a lost device remotely.
- Patch software update
- A fix released by a software maker, usually closing a security hole. Skipped patches are how most businesses get compromised.
- Domain your web address
- The bit after the @ in your email and before the / in your website. You should own it outright.
- Backup a copy that restores
- A second copy of your files, somewhere else, that has been tested. If it's never been restored, it isn't a backup yet.
- Help desk who you actually ring
- The person you contact when something breaks. Ours is a small local team, not a call queue in another timezone.
Common questions
Things small business owners ask us.
I'm only just starting. Am I too small for managed IT?
No. Our starter work is built for businesses of one to ten people. Setting things up properly while you're small is far cheaper than untangling them at twenty-five. We'd rather meet you at the start than rescue you at the end.
How is this different from break-fix IT?
Break-fix only earns when something breaks, so the incentives are messy. Ongoing managed support means we're paid to keep things running, not to bill you when they don't. You get fewer surprises and a predictable arrangement.
Do you lock me into a contract?
No. Month to month, with thirty days' notice. If we're not earning it, you shouldn't have to keep paying for it.
I already have a mess. Can you sort it out?
Yes, and you wouldn't be the first. Most clients arrive with something inherited — a mailbox nobody controls, scattered passwords, files in three different clouds. We document it, untangle it, and set it up properly. It's not glamorous, but it's a lot of what we do.
Are you actually local?
Yes. We're based in Wangaratta. Most work happens remotely because it's faster and cheaper for you, but for regional Victorian clients we can be on site when it matters — setup days, training, anything physical.
What does "inclusion" actually mean for me as a client?
Practically: your pronouns are respected, your identity is respected, and there's no awkward pause about who you are. Every client gets the same professional care — that's the point. We say it out loud because some people want to know they can be themselves.
Do you work with non-Microsoft setups?
Yes — Google Workspace, Apple-heavy businesses, and mixed environments all come through our door. Microsoft 365 is a specialty, not the only thing we'll offer. We recommend what fits your business.
What if I just want a one-off job, not ongoing management?
That's the ad-hoc projects side of what we do: onboarding a new business, migrating email, setting up an office. Some clients move to ongoing support later, some never do. Either is fine.
Ready when you are
Ready to sort it out?
Free first chat. You'll leave with a clear next step, whether or not we end up working together.
Get in touch